Contact

If you have any questions, do not hesitate to contact me:

Returns & Damaged Items

What is Agatebay's return policy?

You can return your order within 14 days.

How do I start a return?

Please send us an email at info@agatebay.de.

What should I do if my item arrives damaged?

Please report damaged items within 48 hours and include photographs showing the damage.

What should I do if my package is lost?

Contact us and we will work with the shipping carrier to investigate and resolve the issue.

Collector's Guide

I am a new collector. Where should I start?

Explore our blog and watch our weekly YouTube videos. You can also talk to us at shows or through our social media channels. We are always happy to connect with fellow collectors and gemstone enthusiasts.

How do you determine the prices of your agates?

Joshua determines the prices based on factors such as rarity, color, structure, patterns, and overall quality of each individual agate.

Contact & Support

How can I contact customer support?

You can contact Julia by email at info@agatebay.de.

Does Agatebay attend trade shows and exhibitions?

Yes! Every year, we exhibit at:

  • Hard Rock Summit in Denver, USA
  • The Munich Show
  • Tucson Showplace

and other shows throughout the year.

How does Agatebay handle my personal data?

We take the protection of your personal data seriously and comply with the GDPR (General Data Protection Regulation) applicable in Germany and the European Union. This means:

  • You can contact us at any time to request information about the personal data we have stored about you.
  • We use your data only as necessary to process your order and deliver the products you have purchased.
  • Your personal data is not shared with third parties unless this is required by law or necessary to provide our services.
How can I unsubscribe from the newsletter?

You can unsubscribe at any time. Simply click the “Unsubscribe” link at the bottom of any newsletter email, or send a short email to info@agatebay.de with the subject line “Unsubscribe from newsletter”.