Agatebay
Malawi
Malawi
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Ngabu - 76 mm
Shipping
Shipping
PAYMENT AND SHIPPING
The following conditions apply:
Shipping Conditions
Delivery is available worldwide.
Shipping Costs (including statutory VAT)
Delivery Times
The delivery time is determined by the item with the longest delivery time that you have ordered. Generally, delivery within Germany takes place within 2-3 business days. The delivery time to foreign countries is 2 - 30 days. Please note that there is no delivery on Sundays and public holidays.
If you have any questions, you can find our contact details in the imprint.
Orders & Payment
How can I place an order?
Simply select the piece you would like to purchase and proceed to checkout.
Which payment methods does Agatebay accept?
- Visa (credit/debit card)
- Mastercard (credit/debit card)
- American Express (credit card)
- PayPal
- Klarna (invoice / financing / instant bank transfer)
- Maestro (debit card)
- UnionPay (Chinese card network)
- Shop Pay (faster Shopify checkout)
- Apple Pay (mobile payment)
- Google Pay (mobile payment)
How can I use discount codes or gift vouchers?
If you have questions about using gift vouchers or promotional codes, please refer to our Terms & Conditions, which you can find at the bottom of our website. Alternatively, feel free to contact us directly at info@agatebay.de.
Do you offer discounts or quantity discounts?
Our current promotions are always displayed at the very top of our homepage. At the moment, we offer the following quantity discounts:
- Buy 5 or more polished agates and receive 10% off.
- Buy 10 or more polished agates and receive 20% off.
These discounts apply exclusively to polished agates and are automatically applied in your shopping cart once the required quantity has been reached.
Is my payment with Agatebay secure?
Yes. Your payment is fully secure with us. We work with Shopify Payments and PayPal, two of the world's most trusted payment providers. Both use SSL encryption to protect your payment information. We also offer Klarna as a payment option. Klarna is a trusted provider for invoice payments and offers additional flexibility and security when completing your purchase.
Shipping & Delivery
Where does Agatebay ship from?
We currently ship from Dresden, Germany. From January 2027, orders for customers in the United States may also be shipped from Tucson, USA.
Do you ship internationally?
Yes. We ship worldwide, with the exception of Russia.
Which shipping carriers does Agatebay use?
DHL, FedEx and Deutsche Post.
How long does delivery take?
- Germany: 2–3 days
- Europe: 5–10 days
- USA: 7–21 days
- International: 7–21 days
How much does shipping cost?
Shipping costs depend on the shipping carrier and destination country. Shipping costs are paid by the customer. Approximate shipping rates are:
- Germany: €4.90 (DHL)
- Europe: €9.90 (DHL)
- USA: €19.90 (FedEx)
- International (outside Europe/USA): €24.90 (FedEx)
Are customs duties included?
No. Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer.
USA: Why are there additional customs and FedEx fees?
Due to US customs regulations, additional customs duties, import taxes, and FedEx fees may apply. These costs are the responsibility of the customer. If you have questions, we recommend checking the applicable US customs regulations or contacting us at info@agatebay.de. From January 2027, we will also operate directly from the United States, making shipping for US customers easier.
How are the products packaged?
Every agate and rough stone is carefully packaged and securely protected to ensure it arrives safely.